With the help of advanced translation technology, our team of experienced analytical instrument translators are well-equipped to ensure high-quality instrument translation and on-time delivery. We understand that translation quality and delivery speed are the most critical indicators when clients choose language service providers. Therefore, we have always followed high standards and efficient work processes to provide clients with the best translation service experience.
Analytical instruments play a vital role in life sciences R&D. To meet the strict requirements for accuracy in the life sciences field, and for products to enter the target market as soon as possible through export product registration in various countries at a given time, medical instrument companies face significant challenges in translation quality and delivery speed. As a world-renowned language service provider in the field of life sciences, EC Innovations has a professional analytical instrument translation team and has long provided high-quality translation and localization services to the world’s top analytical instrument companies. Our strict work process ensures that our translation quality and delivery speed meet our client’s expectations, providing them with the highest quality translation service experience.
Our Services
EC Innovations has extensive experience translating analytical instrument documents of various types, including:
- Translation of instructions for use, technical manuals, operation manuals, installation guides, etc. of analytical instruments;
- Localized translation of the interface, prompt information, menu, etc. of the analytical instrument software;
- Localization of marketing content such as websites, multimedia, promotional materials, etc.
Subject Matter Experts and Translation Teams in Specialized Areas of Expertise
EC Innovations’ Life Sciences Localization division is a business unit comprising more than 100 employees dedicated to the life sciences industry.
Our translation team consists primarily of native speakers of the target language, who serve in the following roles:
Subject matter experts (SME)
With a background in the field of life sciences and a wealth of experience and knowledge in clinical trial translation, SMEs provide support for terminology translation and maintenance, and answer questions raised by translators.
Outstanding translators
Identified through rigorous rating based on the Translation Quality Report (TQR), the same translators are assigned to the best of our ability, for projects on the same product line and for the same client.
Experienced proofreaders
With many years of clinical trial translation experience, our proofreaders are able to efficiently use cloud-based computer-assisted translation tools for real-time review and proofreading, providing feedback to translators in the shortest possible time.
Stringent reviewers
Reviewers have background knowledge of relevant clinical trials and they examine the translations through the eyes of the end-user, without referring to the content of the source document.
Quality assurance (QA) reviewers
The QA team samples 10% to 20% of the translations for individual quality review to identify possible quality issues.
Native reviewers or third-party reviewers
Upon request by the client, native-speaking or third-party reviewers will be brought in to further ensure translation quality.
Native language leads
Native language leads work closely with translator recruitment and project managers to assemble a custom professional translation team for each client.
Multilingual desktop publishing team
This team ensures that translated documents are compliant and can be published in the correct format.
ISO certification
We attach a high degree of importance to the delivery and quality assurance processes of our products and services, and we share the same dedication to quality as our clients. EC Innovations’ Life Sciences team adheres to the highest quality standards in the life sciences and strives to meet end-user expectations and ensure patient safety. EC Innovations’ Life Science team has been certified for ISO 13485:2016 and ISO 17100:2015 medical device industry ancillary document translation and localization.
For EC Innovations, providing quality services has always been the guiding force behind our corporate values and beliefs. We do this by implementing rigorous and comprehensive quality assurance procedures, following comprehensive guidelines and checklists embedded throughout the entire project lifecycle. Tasks with substandard results will be reworked until the required quality level is achieved.
Our strengths
- Customized professional project team: Our fixed team of project translators provides clients with translation and localization services for the same product line all year round to ensure translation consistency.
- Translators in professional fields: We match clients with translators with professional knowledge backgrounds and rich translation experience.
- Subject matter experts (SME): SMEs have a wealth of experience and knowledge in the translation of analytical instruments, and are able to provide professional advice on terminology translation, operating procedures, research methods, etc. that the translators are unsure about.
- Automated project management process: The project process management tool (TBMS) independently developed by EC Innovations effectively reduces the manual management costs of our clients and improve our delivery speed.
Customer Success Story
20-year partnership between EC Innovations and Waters
Identified as an outstanding global language service provider by Waters, ECI provides professional consulting services for the localization PM team and QA team of its global branches in accordance with customer requirements, and undertakes cross-language and cross-cultural communication within the Waters Group. We also provide process design, quality control, and Q&A support to some of their European and Asian language suppliers.
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